Contact Us

Phone: 612.548.1207

Email: sales@proxcards.com

FAQ

Q: Where is my order? The order status when logged in says "awaiting fulfillment."

A: Currently, our fulfillment system is not linked to Proxcards.com accounts. You are welcome to contact us and ask for a current status, where a representative can manually look up your order and give you an update. Please keep in mind that all orders are custom-to-order, and there is a 5-7 business day materials and programming stage before the order is shipped. (HID cards may take a few days longer)

Q: I selected 2-Day shipping. Does that mean I will get it in 2 days?

A: The shipment option you choose will be the shipment type AFTER the 5-7 business day materials and programming stage. So, if you choose 2-Day shipping, the order will be shipped AFTER the 5-7 day period. (HID cards may take a few days longer) Otherwise, Ground shipping is generally an additional 3-5 days.

Q: I want unprogrammed cards, but it requires me to enter a FC and card range?

A: Please contact us directly. Depending on the brand and format, some cards and credentials may not be available unprogrammed. We can look this information up for you.

Q: I want to order prox cards, but I have no idea what I need to order?

A: This is a great resource to learn what type of prox card you have. If you need further assistance, please contact us and a representative can help you order the right cards for your system.

Q: Can I return my cards?

A: We will offer an exchange if we or the card manufacturer incorrectly programs your cards/credentials. We have a strict no return and exchange policy — which is standard in the prox card industry — if your order matches the cards you receive, as these credentials are custom programmed to each customer.

Q: I have a defect or the cards are incorrectly programmed. What do I do?

A: To initiate, please contact us right away. To expedite this service, provide an image of the cards/credentials and a picture of the order label.